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Terms
and Conditions.
How to order
The instructions to checkout are very simple and straight
forward.
Browse the site choose what you want buy clicking the buy
buttons. You will be told that you have added '1 item to your
cart' and shown your cart. At this point you can change quanties,
delete the item or continue shopping.
To increase the item simply click in the quantity box and
change the amount, then click upgrade totals. The cart automatically
adjusts the quaintity and the cost.
Then click checkout where you will be asked to fill in address/
delivery address, if different and general information.
At the bottom of the 'checkout' page click 'checkout'. You
will be shown the contents of your cart again. when all's
good click 'checkout' again. Here you will be taken to Paypals secure server site to pay for your goods.
All
Orders must reach us before 12pm in order for them to be eligable
for that day posting. All products are subject to availability.
All products are subject to price change without prior notice.
If an item is out of stock you will be given a choice from
the following options;
1. Wait for a restock. Time may vary.
2. Replace item with another up to the same price in value.
Accepted
methods of payment.
We use Paypal, a safe, trusted and secure third party payment provider for all of our transactions.
Paying with a Debit or Credit card?
If you wish to pay for your order with a Debit or Credit card you can do so through the Paypal secure option at checkout.
Shipping.
Shipping upon receiving and confirming payment Rapshack
will send out the order on the same day or within 2-3
business days. Depending on the availabilty of
the item/s purchased.
Delivery Times.
UK 1-3 days.
Rest of Europe 2-4 days.
Rest of World 3-7 days.
Please allow 28 days for delivery. We will do our utmost to
deliver your orders as soon as possible. Should you require
additional compensation for loss or damage during shipping
please ask and we will give you a quotation.
Where possible all items will be sent recorded (signed
for ) delivery via Royal mail/Parcel force. All orders eligable
for free shipping will be sent via Parcel Force or recorded,
which ever is cheapest. All over seas delivers will be sent
via International Signed for or Airmail.
We are not responsible or liable for late delivery due to
postal delays that may occur due to busy periods of the year,
industrial actions, adverse weather conditions etc etc.
Shipping
+ Packing prices.
Shipping prices are calculated on weight. Each item is
given a set shipping charge, the total amount of shipping
will be calcuated when you complete your order. Packing is
inclusive of the shipping cost.
1st Class UK Recorded/Parcel Force
Every item (except 2xLP) is charged the same shipping cost.
£3.50 then £50p thereafter.
2xLPs are charged at £3.50 then £1.00 thereafter.
2xLP and 1, 12" are charged at £3.50 +£50p
Europe. All items are sent International Signed for
.(This is a recorded type of delivery) or Airmail
Every item is charged the same shipping cost. £5.00
then £2.00 thereafter.(International Signed For)
£3.50 then £2.00 thereafter (Airmail)
World zones 1+2. All International Signed for. (This
is a recorded type of delivery)
Every item is charged the same shipping cost. £7.50
then £2.00 thereafter. (International Signed For)
£6.50 then £2.00 thereafter
Destinations.
EUROPE. Albania. Croatia. Hungary (EU). Malta (EU). Slovakia
(EU)
Andora. Cyprus (EU). Iceland. Molodova. Slovenia (EU)
Armenia. Czech Republic (EU). Irish Republic (EU). Monaco
(EU). Spain (EU)
Austria (EU). Denmark (EU). Italy (EU). Netherlands (EU).
Spitzbergen
Azerbaijan. Estonia (EU). Kazkhstan. Poland (EU). Switzerland
Balearic Islands (EU). Finland (EU). Latvia (EU). Portugal
(EU). Tajikistan
Belarus. France (EU). Liechtenstein. Romania. Turkey
Belgium (EU). Georgia. Lithuania (EU). Russia. Turkmenistan
Bosnia Herzegovina. Germany (EU). Luxembourg (EU). San Marino.
Ukraine
Bulgaria. Gibralter. Macedonia ( formerly Yugoslav Rep. of
) Sebia + Montenegro, Kosovo ( formerly Yugoslavia ) Uzbekistan.
Canary Islands. Greece (EU). Madeira (EU). Vatican City State
Corsica (EU). Greenland.
WORLD ZONE 1.
Covers all countaries not listed in either Europe or World
Zone 2.
WORLD ZONE 2.
Australia. French Polynesia. Micronesia ( federated
States ). Norfolk Island. Solomon Islands
Belau ( Palau ). Guam. Mongolia. Nrth Mariana Island. Taiwan
China - People's Republic ( inc Tibet ). Japan. Mongolia.
Tonga
East Timor. Kiribati. Nauru Island. Papua New Guinea. Tuvalu
Fiji. Korea ( Democratic People's republic ). New Calendonia.
Philippines. Wake Island
Korea ( Republic of ). New Zeleand Island Territories. Pitcairn
Island. Wallis + Futuna Islands
Marshall Islands. Samoa ( American ). Western Samoa
Returns
policy.
Orders that have been sent cannot be cancelled. Paypal
charges are non-refundale. 1.9% (subject to change without
prior notice) fee for using their service. As a result orders
cancelled will be refunded with the original payment minus
1.9% Paypal service charge and postage and packing charges.
If an item is ordered by mistake by the customer and they
wish to return the item, they can as long as we are notified
as soon as the item is received. Postage will not be reimbursed.
A cooling
off period ends seven working days after the day the goods
are received. We must be informed in writing - by letter,
or email. We will then have a maximum period of 30 days to
reimburse you. However there are some exceptions to you to
cancel. These include the following items;
>An audio/video item sent out sealed and has been opened.
>Magazines and books.
>Originals.
How To Listen To Audio
All audio files are MP3's we recommend using Real Player,
RealPlayer software is available free at www.real.com
T Shirt Sizes
Size Guide: S 37/38, M 39/40, L 41/42, XL 43/44
How To Claim Your Free Stuff.
On the left of every page are your free stuff. If you spend
the said amount then you will apply for claim your free prize, this will be an item related to your order. These offers change often,
so it is always good to keep an eye on them.
Fraud
and protection.
Due to an increase in internet credit card frauds, all orders
will only be shipped to confirmed addresses, a payment will
not be accepted if the buyer does not have a confirmed address.
For international buyers, since Paypal cannot verify your
confirmed address, your order will be delivered after a 7-14
days clearing period. Buyer may request order to be shipped
to another destination other than the confirmed address, however,
there will be a 7-14 days clearing period before the order
is shipped. We apologise for any inconvenience this may cause.
Disclaimer.
Our originals (second hand) section descriptions are for guidance only,
please use this guide carefully. All items within this section
are pre owned and we at Rapshack have cleaned and conditioned
them to the best of our expert knowledge. We would not sell
anything we ourselves would not buy.
Privacy.
In
order for Rapshack to process and send you your order correctly
it may be necessary for us to hold personal information about
you.This information which will be supplied by you may include
your name, address, email address and maybe a telephone number.All
credit card information will be held by Paypal or Sagepay.
We will only get information on delivery name and address.
Rapshack uses this information to serve you better in any
future interaction and the development of our services. Keeping
you up to date with special offers and up and coming products.
Sending information by letter, email or by telephone. We will
not disclose any data about you without your permission unless
we are required to do so. We will take all reasonable care
to keep your data secure and prevent unauthorised access to
it. If you wish to access or view the data we hold about you,
you should contact our admistration department at 28 Falcon
Fields, Maldon, Essex CM9 6YA. If you object to us holding
such information then please contact our admin staff at the
address above.
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